Help
Frequently asked questions
Draft wording. LipAfrika must review and approve this page before the shop goes live.
How do I order?
Choose your shade, add it to your bag and check out. Pick The Courier Guy (to your door) or PAXI (to a PEP store), and choose how to pay. We'll WhatsApp you to confirm your order.
Can I order on WhatsApp instead?
Yes. Send us a message on 083 369 4763 with the products and shades you'd like.
What does delivery cost?
Delivery is added at checkout, and the price depends on the option you choose.
How long does delivery take?
We send your order once it's confirmed and paid, and WhatsApp you the tracking number. The Courier Guy usually delivers to your door in 2 to 4 working days. PAXI parcels usually take 7 to 9 working days to reach your PEP store, and you'll get an SMS with a collection code when yours arrives.
How do I pay?
You choose how to pay at checkout.
How do I choose my shade?
Each product page shows the shades as colour circles, with photos where we have them. Not sure? WhatsApp us and we'll help you choose.
Can I return a product?
For hygiene reasons we can't take back lip products that have been opened or used, unless they're faulty. See delivery and returns for the details.