Help

Delivery & returns

Delivery

We deliver anywhere in South Africa. Orders over R800 get free delivery. At checkout, choose:

  • The Courier Guy: delivered to your door.
  • PAXI: collect your parcel at a PEP store.

We book your parcel once your order is confirmed and paid, then WhatsApp you the tracking number.

Delivery times are estimates from the delivery companies and can be longer over public holidays and busy periods.

For courier orders, please make sure someone can receive the parcel at the address you give. For PAXI, please collect your parcel within the time PAXI allows. If a parcel can’t be delivered or isn’t collected and it’s returned to us, we’ll WhatsApp you to arrange re-sending it, and the delivery fee will be charged again.

Cancelling an order

You can cancel your order free of charge until we’ve booked it with the delivery company. WhatsApp us with your order number. If you’ve already paid, we’ll refund you in full.

Returns

  • Damaged, faulty or wrong items: WhatsApp us within 7 days of collecting your parcel, with your order number and a photo. We’ll replace the item or refund you, including the delivery fee if the whole order is affected.
  • Changed your mind? Because you bought online, you can return products that are still unopened and sealed within 7 days of collecting them. The products must be in their original packaging, and you pay the cost of sending them back. WhatsApp us first so we can tell you how.
  • Hygiene: for health reasons, we can’t accept returns of lip products that have been opened, swatched or used, unless they’re faulty.

Refunds

Once we’ve approved your refund (and received the returned item, if we asked for it back), we’ll pay it within 10 working days. It goes back to the card you paid with, or by EFT to your bank account.

Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act aren’t affected.

Questions?

Chat to us on WhatsApp 083 369 4763.